下手の横好き世界5 by William Van Hecke

Department of State, Adobe Reader: Dumb

I have been filling out a ton of forms for the Department of State, for a legal process I’m going through. Most of the forms are readily available as normal PDFs I can download, paste into OmniGraffle, and fill out easily. Today I had to get a particular newly-instated form which was made quite differently from the others.

This form, when I open it in Preview, appears normally for an instant before white boxes appear on top of all the informational text. If I try to open it directly in OmniGraffle, it tells me that the document is secure and I can’t open it without authentication. If I open it in Adobe Reader, ugh, it looks fine. But:

As for the user experience, some other people have recently questioned why Adobe just doesn’t seem to care. Why is it so difficult for huge, rich companies to get right the things that tiny, independent companies do well every day?