下手の横好き世界5 by William Van Hecke

Pzizz has good customer service

Based on Merlin Mann’s recommendation, I went to check out the sleep and nap coaching application  [](http://www.pzizz.com)[pzizz](http://www.pzizz.com). It is a well-made Mac OS X application, and the little video on the site was so inviting, so I went ahead and bought a license. But the purchasing process was kind of a pain; I had to enter my address a couple of times, and at one point I had to start over completely.

It seemed like a company that cared about its customers’ experience, so I sent a quick e-mail letting them know that the process was not very friendly. 12 minutes later, at 1:21 in the morning, I got an e-mail back from Edward at pzizz saying that they’d look into improving the process and that he was refunding $20 from my purchase! Nearly any other company would just grumble, “ehhh, it’s not our fault.”