ReceiptNovember 2, 2009
This is the receipt for our new clothes washer. I recently needed to refer to it for a rebate. Specifically, I was looking for the two most important pieces of information on the document: the thing I bought, and how much it cost. Those two things are the only information that distinguishes this receipt from the equally large and complex receipts for the dryer and refrigerator we bought the same day.
I highlighted that crucial information for you. Can you find it? Guess what it says.
FRONT LOAD MDS 1599.00T
Was this document intended to be read by human beings? I guess FRONT LOAD means this is either the washer or the dryer, but that’s all I can glean. Why in the world couldn’t a piece of paper this large contain this information:
Electrolux Wave-Touch Washer (Turquoise): $1599.00
Of course, I know why: Sears is still running the decrepit green-screen point-of-sale systems they have been using for decades; it has no idea that product names can be longer than 14 characters, or what lowercase letters and punctuation are. Things like the information anti-design of this receipt and Sears’ amateurish web site are artifacts that seem to encapsulate just how wrong things are going at that company.